호텔경영자의 공감리더십이 조직구성원의 조직몰입에 미치는 영향 : 회복탄력성의 매개효과

This study attempted to verify the effect of the empathy leadership exerted by the manager of the hotel organization on the organizational commitment of hotel organization members. In addition, empirical studies have verified the mediating effect of the resilience of hotel organization members in the causal relationship between these two variables. And based on these verification results, practical implications for improving the productivity of the hotel organization through the future-oriented and desirable management of organizational members and the attitude of members were presented. The results of the study verified to achieve the purpose of this study are as follows. First, it was found that the empathy leadership exhibited by hotel managers had a significant positive (+) effect on the organizational commitment of organizational members. Second, it was found that the empathy leadership exhibited by hotel managers had a significant positive (+) effect on resilience. Third, it was verified that there is a mediating effect on resilience between the empathy leadership exhibited by hotel managers and the organizational commitment of organizational members. Based on the verified results of this study, I would like to present the following implications. First, it is thought that hotel managers should form a rapport with organizational members and demonstrate leadership through which organizational members can love their hotel organization and motivate them to develop the hotel. Second, it is judged that human resources cultivate their competencies and demonstrate their cultivated competencies are the most in-depth management area directly related to survival in service industries such as hotel organizations. Considering these aspects, it can be said that the cultivation and exercise of empathy leadership that can induce the motivation of hotel members by hotel managers themselves is required above all else.