지원과 전문 사이의 딜레마: 대학 행정직원의 전문성에 관한 M-GTA 기반 문헌고찰

· Research topics: The purpose of this study is to identify the factors hindering the formation of professionalism among Korean university administrative staff amidst the rapidly changing higher education environment and to attempt an exploratory theorization to explain this structurally. · Research background: While a high level of professionalism is required of administrative staff as partners in university innovation, actual university organizations still fix them in auxiliary positions. This gap between role expectations and structural reality causes confusion regarding professionalism among administrative staff. · Differences from prior research: Unlike existing quantitative studies, this study is differentiated by deeply investigating the factors hindering professionalism within structural and cultural contexts and attempting theoretical refinement. · Research method: Twenty domestic qualitative research papers were selected for analysis, and a qualitative meta-synthesis based on M-GTA (Modified Grounded Theory Approach) was performed. Through this, the fragmented experiences of administrative staff were integrated, and the factors hindering professionalism were structured into the framework of causal conditions and contextual conditions. · Research results: The factors hindering professionalism were found to have institutional and structural limitations (causal conditions), such as legal ambiguity and the dual structure of employment, as fundamental causes. These are intensified within a hierarchical and closed culture (contextual conditions) that values faculty-centered status hierarchy, communication disconnection, and nunchi (sensing others' moods) and chaemyeon (face-saving). This environment operated as a mechanism that makes administrative staff adapt to bureaucratic control and learn helplessness rather than growing into proactive professionals. · Contribution points and expected effects: This study highlighted that structural factors — specifically legal ambiguity and hierarchical culture — serve as critical barriers to the formation of professionalism among administrative staff, an aspect that has been relatively underexplored in prior research focused on individual competency development. Based on these findings, it is expected to be usefully utilized in preparing practical improvement measures, such as the projectization of administrative organizations and guaranteeing participation in governance.